Understand the details before you enroll.

For eligible ownerships enrolled in full-service management, our team coordinates the agreed points or weeks, reservation strategy, permitted rental marketing, guest communications, payment collection, activity tracking, and owner proceeds. Your written agreement defines the scope and any club-specific limitations.

Our primary focus is Wyndham, Marriott Vacation Club, and Hilton Grand Vacations. Eligibility depends on your particular ownership, reservation type, account standing, and current rules. A guest reservation is not automatically eligible for a paid rental. Other programs are reviewed separately.

Yes. Tell us which trips or points you want to reserve for personal use before allocating inventory. Once points have been committed to reservations, changes depend on availability, club cancellation rules, guest commitments, and your agreement.

Management compensation is defined in the written agreement. For a revenue-sharing arrangement, rental proceeds are divided using the agreed calculation. The proposal should also explain any separate management fees, transaction costs, or applicable deductions before you enroll.

The agreement identifies the revenue used in the calculation, the owner's share, and which costs, refunds, or adjustments apply. Ask for a reservation-level breakdown showing the relevant revenue, deductions, and resulting owner proceeds. A percentage alone does not explain the full calculation.

Payments follow the schedule in the signed management agreement, after the applicable guest stay and processing period. Ask our team about the next payment cycle and any reservation still being reconciled. This website does not establish a new payout date or monthly cutoff.

No. Rental demand, rates, timing, availability, cancellations, and proceeds vary. Enrollment does not guarantee a booking, a minimum payment, or recovery of your maintenance fees.

Eligible rental proceeds may offset part of your ownership costs, but no amount is guaranteed. You remain responsible for maintenance fees, loan payments, assessments, and keeping your account in good standing.

For full-service accounts, our team coordinates agreed reservations using the access and authorization permitted by your ownership program. We verify the applicable rules before managing a reservation. Some actions may still require the owner or club to complete them.

Our guest services team handles the guest communication included in your agreement, such as reservation details, required guest information, confirmation, and arrival questions. Resort staff remain responsible for their check-in policies and on-property services.

The team selects appropriate travel channels for eligible stays based on destination, timing, demand, and permitted use. Not every reservation is offered on every channel. Ask which channels are appropriate for your ownership and reservation.

For enrolled full-service rental activity, Points Managers coordinates guest payment collection and owner revenue distribution under the agreement. Owners should verify payment instructions with our team before sending money or acting on an unexpected message.

The guest's booking terms, travel channel, resort rules, timing, and management agreement determine what happens to the reservation, points, refunds, and owner proceeds. A cancellation does not necessarily return points without restriction or preserve expected revenue.

Contact owner services before making an account change. Uncommitted points may have more options than points already tied to a reservation. Existing guest commitments, deadlines, cancellation restrictions, and your agreement determine what can be changed.

Full-service management may require authorized account access or owner participation, subject to club rules. The initial review form never asks for a password, account number, Social Security number, or payment details. Our team explains the permitted onboarding process separately.

Do not place passwords, tax documents, account numbers, or payment details in a website inquiry or ordinary message. Contact owner services to confirm the appropriate onboarding method and access permissions for your ownership.

Tell us your expiration date as soon as possible. Remaining options depend on current rules, available reservations, booking and banking deadlines, and permitted use. We cannot promise to save or rent points that are about to expire.

Yes. Mention the programs and approximate available balances in your inquiry without including account numbers. The team reviews each account's rules and eligibility separately; one account's benefits do not automatically apply to another.

A family member or trusted advisor is welcome in the conversation with your permission. Account access, signing authority, and instructions still need to come from an authorized owner or representative.

Points Managers focuses on managing eligible existing ownership and rentals. Enrollment does not transfer ownership, cancel your contract, or remove your financial obligations. Ask our team to clarify the service scope before signing.

No. Points Managers LLC is independent and is not affiliated with, endorsed by, or sponsored by Wyndham, Marriott Vacation Club, Hilton Grand Vacations, or another resort developer. Brand names identify the ownership programs being discussed.

Points Managers is discontinuing its premium full-service management offering for Capital Vacation Club owners. Capital owners can explore Resort Owner Compass for a different support model. Its eligibility, fees, and owner responsibilities are separate from Points Managers.